1. SHIPPING
All X&Z pieces are made to order.
Once your order is placed, please allow 10–15 business days for creation.
Each piece is thoughtfully prepared and inspected before shipment.
As soon as your order is complete, it will be shipped immediately.
- Worldwide shipping
- Complimentary shipping on all orders
- Tracking information will be provided once your order ships
We believe meaningful things are worth waiting for,
and we promise to take care of every detail along the way.
2. RETURNS & EXCHANGES
Because all X&Z pieces are custom-made or specially selected,
we do not accept returns or exchanges for reasons such as change of mind, sizing preference, or personal taste.
However, if your item arrives with a manufacturing defect or quality issue,
we will gladly offer:
- A free replacement, or
- A full refund, depending on your preference
Please contact us within 7 days of delivery,
and include clear photos of the issue so we can assist you promptly.
