NOTICE

1. SHIPPING

All X&Z pieces are made to order.

Once your order is placed, please allow 10–15 business days for creation.
Each piece is thoughtfully prepared and inspected before shipment.

As soon as your order is complete, it will be shipped immediately.

- Worldwide shipping

- Complimentary shipping on all orders

- Tracking information will be provided once your order ships

We believe meaningful things are worth waiting for,
and we promise to take care of every detail along the way.

2. RETURNS & EXCHANGES

Because all X&Z pieces are custom-made or specially selected,
we do not accept returns or exchanges for reasons such as change of mind, sizing preference, or personal taste.

However, if your item arrives with a manufacturing defect or quality issue,
we will gladly offer:

- A free replacement, or

- A full refund, depending on your preference

Please contact us within 7 days of delivery,
and include clear photos of the issue so we can assist you promptly.

3. REFUNDS

Refunds are issued only in cases of confirmed quality or craftsmanship issues.

Once approved, refunds will be processed to the original payment method.
Please note that processing times may vary depending on your bank or payment provider.

We stand behind every piece we send,
and we are committed to resolving any issue with care and fairness.

4. Order Changes & Cancellations

Once production has begun, orders cannot be modified or cancelled.
If you need to make changes, please contact us within 24 hours of placing your order, and we will do our best to assist.

5. Customs & Duties

International orders may be subject to customs duties or import taxes,
which are determined by your local authorities and are the responsibility of the recipient.

6. Need help ?

If you have any questions about shipping or your order,
feel free to reach out to us at xl.taran2326@gmail.com.
We’re always happy to help.